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Frequently Asked Questions
Choosing Your Protection
Choose based on your lifestyle and how you want to wear protection:
- Sport: Athletes, swimmers, active lifestyles—stretch-fit silicone with no clasp, stays on through any activity
- Hive: Fashion-conscious, love changing accessories—swap band colors while keeping the same medical ID pod
- Stone: Prefer jewelry that doesn’t look medical—natural gemstone beads that blend elegance with protection
- Flex Silicone: Professional everyday wear—adjustable watch-style clasp with sleek, polished look
- Flex Nylon: Maximum durability, breathable—premium woven material built for years of continuous use
Not sure? Start with Sport (most versatile) or Hive (most customizable). You can always add another style later—they all connect to the same profile.
Absolutely! This is one of MyID’s biggest advantages. All bracelets can connect to your single online profile.
Buy a Sport for the gym, a Stone for dressy occasions, and a Hive for everyday—your complete medical information stays connected to whichever one you’re wearing.
Each product will have its own unique ID and Pin and you can link all of those to one profile. Update your profile once, and it updates across every bracelet you own.
Every MyID bracelet includes everything you need for complete protection:
- Free online medical profile at getmyid.com (no subscription required)
- Free iOS/Android app for easy updates on the go
- Instant QR code access for first responders (works immediately, no setup delays)
- 1-year manufacturer warranty against defects
Optional: Upgrade to MyID Plus ($2.99/month) for emergency text alerts when your bracelet is
Sliders are product-specific:
- MyID Sliders: Fit specific bracelets, make sure you are ordering the ones that correspond to your bracelet. metal, customizable, no QR code)
- MyID Condition Sleeves: Fit watch bands 42mm wide or less (silicone, NOT for MyID bracelets)
Check your bracelet model before ordering.
Yes! Many customers stack multiple sliders to show their most critical conditions at a glance.
For example: “TYPE 1 DIABETIC” + “PENICILLIN ALLERGY” + “EPILEPSY.”
The sliders clip securely side-by-side and won’t slide or interfere with each other.
Just make sure you’re using sliders that fit your specific bracelet type).
Yes—they work together as layers of protection. Sliders give first responders instant visual recognition (“This person is diabetic”), while the QR code provides your complete profile (medications, dosages, emergency contacts, etc.).
Think of it this way: the slider is the headline, and the QR code is the full story.
Both matter in an emergency.
How It Works In Emergencies
Yes. This is the most important thing to understand: EMTs are trained to look for the Star of Life symbol on medical ID bracelets.
It’s part of their standard emergency assessment protocol. When they see that symbol, they know to scan the QR code for medical information.
When they scan your MyID QR code with any smartphone, your complete medical profile appears instantly—no passwords, no apps, no login required.
They see your medications, allergies, conditions, and emergency contacts in seconds.
This technology is specifically designed for how first responders work in the field.
Here’s what happens when seconds count:
- First responder sees the Star of Life symbol on your bracelet (trained to look for this)
- They scan the QR code with any smartphone—iPhone, Android, doesn’t matter
- Your medical profile opens instantly in their browser (no app, no password)
- They see critical information immediately: allergies, medications, conditions, contacts
- If you have MyID Plus, your emergency contacts get a text with your GPS location and alert that your bracelet was scanned
All of this happens in under 30 seconds—even if you’re unconscious.
Traditional medical IDs limit you to a few engraved words on metal—barely enough for one condition or allergy.
With MyID, you can document your complete medical history, update anytime, and access it from your phone.
Add unlimited medications, allergies, and conditions. If something changes, update your profile in seconds.
With MyID Plus, your family also gets emergency text alerts when your bracelet is scanned—so they know you’re getting help, even if you can’t call.
They see only what you choose to share—you control every field:
- Medical conditions (diabetes, epilepsy, heart condition, etc.)
- Current medications (names, dosages, frequency)
- Allergies (foods, medications, environmental)
- Emergency contacts (names, relationships, phone numbers)
- Important notes (DNR orders, pacemaker, organ donor status)
You decide what’s visible or hidden. Some share everything, others only essentials.
It’s your profile, your control.
Yes—that’s exactly when it matters most.
The QR code works whether you’re conscious or not.
As long as a responder has a smartphone, they can scan your bracelet and access your medical info instantly—no interaction required.
MyID is designed to speak for you when you can’t speak for yourself.
QR stands for “Quick Response.” It’s like a barcode that connects your bracelet to your secure online medical profile.
When scanned, it opens your profile in the phone’s browser—no login, no password, no app required.
All MyID bracelets, tags, wallets, and sleeves have a QR code that links directly to your medical information.
Your Medical Data & Privacy
Yes. Your data is encrypted and protected with multiple layers of security:
- HIPAA-Compliant AWS Servers
- SSL Encryption
- Firewalls
- Automatic Logout after inactivity
- Regular Security Testing
Your profile is not searchable online—only people who physically scan your QR code or use your ID and Pin found on the bracelet can access it.
Only those who physically scan your QR code or use your ID and Pin found on the bracelet.
It’s not searchable on Google, public directories, or visible to anyone else.
Think of your bracelet as the key—without scanning it, no one can access your data.
Log into your MyID account, go to “Manage Linked Products,” and remove the lost bracelet.
This deactivates that specific QR code immediately.
You can then order a replacement and link it to your existing profile—your data stays intact.
Log into your profile on getmyid.com or the mobile app.
Select “Edit Profile” and update any field (medications, conditions, allergies, etc.).
Your changes appear instantly across all linked products.
Yes! There’s no limit.
You can connect bracelets, wallet cards, stickers, or tags—all to the same medical profile.
Update once, and all linked products show the new information.
- Locate your Unique ID and PIN printed on your MyID product
- Log in at getmyid.com
- Click “Link Product”
- Enter your ID and PIN, then click submit
Your product will now automatically sync with your profile.
You can, but most people wait until their bracelet arrives.
Once you have your bracelet’s ID and PIN, linking takes just seconds.
MyID Plus: Advanced Protection
No. Your bracelet works without a subscription.
First responders can always access your vital information for free.
MyID Plus simply adds emergency text alerts, document uploads, and medication reminders for added peace of mind.
- Emergency Text Alerts – Sends your family a message and location when your bracelet is scanned
- Document Uploads – Store medical records, prescriptions, and notes
- Profile Sharing – Give doctors or caregivers direct viewing access
- Pill Reminders – Get notifications for medications
- Additional Medical Categories – Track detailed health data
If you live alone, travel frequently, or want extra peace of mind, yes.
At $2.99/month, Plus ensures your loved ones know when something happens.
You can always upgrade later if your needs change.
- Emergency text alerts when bracelet is scanned
- Document uploads
- Apple Health Sync
- Profile sharing with doctors and family
- Pill reminders
Price: $2.99/month or $29.99/year
Go to your account settings on getmyid.com or in the mobile app.
Select Upgrade to Plus.
You can also add it during checkout.
Cancel anytime—no fees.
Yes. Cancel from your account settings at any time.
You won’t be billed again, and your account reverts to the free Standard Profile.
Your bracelet still works, but you lose Plus features like emergency text alerts and uploads.
Backup Options & Staying Covered
You don’t need one, but many customers buy backups because:
- You forget your bracelet at home
- You switch bands often
- You want coverage on your keys, phone, or wallet
- You travel frequently
Backups ensure you’re never without access to your profile.
- Wallet Card: Credit-card size, perfect for travel or everyday carry
- Sticker Kit: 4 vinyl stickers for phones, helmets, passports, or keys
- MyID Tag: NFC tap technology + QR tag for bags, keys, or collars
- MyID Necklace: QR code pendant for those who can’t wear bracelets
Yes. Stickers, tags, and necklaces all connect to your profile independently—no bracelet required.
Many customers start with a wallet card or sticker before adding a bracelet later.
Yes. One account manages all your devices.
Update your profile once, and every connected product reflects the new data.
No. Text is laser-engraved or etched for lifetime durability.
It shouldn’t fade or rub off, even with daily wear or exposure to water.
Yes! Stickers work completely independently.
Place them on your phone, bike, keys, or anywhere you want instant access.
Getting Your Order & Warranty
30-Day Money-Back Guarantee:
You can return any MyID product within 30 days of purchase for a full refund (must be in re-sellable condition).
Custom products (Pods, Sliders) are final sale and excluded.
This applies only to purchases from shop.getmyid.com.
1-Year Warranty:
All MyID products are backed by our 1-year warranty from date of original purchase. This covers manufacturing defects and product failures under normal use.
What's NOT covered:
- Standard wear-and-tear
- Lost products
- Discontinued products (we'll offer a credit toward a new version)
Warranty Claims:
We cover the cost of the replacement product. Customer pays shipping and handling:
- Sport, Pod, Hive Band, Slider, Sleeve, Tag: $4.95 (U.S.) / $11.95 (international)
- Flex or Full Hive: $9.95 (U.S.) / $15.95 (international)
If claiming more than one product, a $3 handling fee per additional item applies.
Contact support at info@getmyid.com for help finding the right size or style.
Within 30 days, you can exchange it free of charge.
Sizes:
- Sport: Multiple Sizes stretch-fit
- Hive: Adjustable lengths
- Flex Silicone/Nylon: Watch-style adjustable clasp
- Stone: Elastic cord
With proper care, bracelets can last 3+ years.QR codes never expire because they link to your online profile, not the product itself.
- Standard Products: 2–3 business days (US)
- Custom Products: 12–15 business days
Tracking provided via email.
Yes. Worldwide shipping available (10–15 business days typical).
Customs fees may apply.
For all bracelets:
- Wash with mild soap and warm water
- Rinse thoroughly and air dry
For tough stains:
- Use rubbing alcohol on a cloth
- Avoid harsh chemicals or bleach
Metal Pods/Tags:
- Polish with jewelry cleaner if desired
- Laser engraving won’t wear off
Yes. All MyID bracelets, tags, and sleeves are 100% waterproof.
You can wear them swimming, showering, or in any weather.
The QR code and engraving won’t fade or wash away.